Melbourne, Australia (hybrid)

Customer Success Manager - Sustainability

About Us:

Join Socialsuite, where passion meets purpose. We're on a mission to empower organisations worldwide to understand and enhance their global impact through innovative sustainability and impact measurement software.

At Socialsuite, we foster a purpose-driven culture with collaboration, empathy, and work-life balance. Whether in-office or remote, you'll find a supportive environment where your contributions matter.

We’re a start-up committed to driving meaningful change, backed by Salesforce Ventures, Pixiu Investments, and Tidal Ventures. If you're ready to join a dynamic team and make a difference, apply to be part of our journey towards a sustainable future.

 

Position Overview:

As a Customer Success Manager - Sustainability at Socialsuite, you will be instrumental in helping our customers achieve their sustainability goals using our innovative software solutions. This hybrid role, based in Melbourne, offers the flexibility of both remote and in-office work. Presently, our team works one day a week from our shared office space.

You will guide and coach customers through their journey with Socialsuite, leading Quarterly Business Reviews (QBRs) to assess progress, align strategies, and set achievable goals. You will also manage renewals, ensuring a seamless process for continued subscriptions. Your proactive and customer-first approach will enhance customer satisfaction, drive long-term retention, and foster growth.

Key Responsibilities:

  • Enhance Satisfaction: Improve satisfaction through proactive engagement and support.
  • Drive Retention and Growth: Build relationships, understand needs to drive retention and growth.
  • Manage Renewals: Ensure seamless, timely renewals for continued partnership.
  • Conduct QBRs: Lead QBRs to assess progress, align strategies, and set goals.
  • Monitor KPIs: Track NPS and CSAT to drive improvements.
  • Collaborate Across Teams: Work with sales, product, and support for customer success.
  • Identify Growth Opportunities: Find expansion opportunities with tailored solutions.

Qualifications/ Skills

  • A real passion and top-notch customer service skills.
  • Excellent written and oral communication skills.
  • 3+ years of SaaS customer service or sales experience, B2B highly regarded.
  • Strong Project Management and organisational skills including attention to detail.
  • Sustainability experience is highly favourable.

How to Apply:

If you are passionate, motivated and looking to join a dynamic team and make a meaningful impact, we would love to hear from you! Please submit your resume and cover letter to careers@socialsuite.com.au

Please include the following information in your application:

  • A cover letter.
  • Please provide details of your work status and authorisation to work in Australia.
  • What is your notice period and availability.

At Socialsuite, we embrace diversity and foster an inclusive workplace culture. We are committed to providing equal opportunities to all individuals, regardless of age, disability, gender, race, religion, marital status, or sexual orientation.

We celebrate the unique talents and skills that each person brings to our team. Our hiring decisions are solely based on individual merit, ensuring fair treatment and equal consideration for all applicants. We encourage candidates from diverse backgrounds to apply and join us in creating a vibrant and inclusive work environment.

Interested in applying for this role?
Send your resume and cover letter to: careers@socialsuitehq.com