One of the determinants of success for any outcomes measurement project lies in enlisting the ongoing support of your staff.
Having dedicated resources to own the process is key to ensuring longevity and sustainability of your measurement project. But just remember that hinging the responsibility of outcomes measurement on one person is not a viable option just in case that person leaves.
Therefore, it is important that there is ongoing collective ownership, which can really only be achieved through a strongly embedded outcomes culture.
Here are some simple talking points to start an outcomes conversation with your team:
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